Don't buy Dell
Friday, July 21, 2006
In brief, this should sway you from ever thinking of purchasing a Dell machine.
Woe betide my Dell, (Renata's Blog)
Some quotes:
Tech: When you go around the web -- yes? On your browser program. You can run into bad programs called viruses. And these viruses can cause all the problems you are talking about.
Me: I know what a virus is. I don't have a virus.
Tech: But viruses cause all your problems. You have a virus -- yes?
Me: I do not have a virus. I have a hardware firewall on the router. I have a software firewall on the computer. I have up to date commercial virus protection that updates its definitions on the fly and I have scheduled full system virus scans that run every night at 3 AM. I do not have a virus.
Tech: Well, you know, too much security can cause problems too.
...
The first tech was adamant that the problem was not related to memory, and that there were only three causes for bluescreens: a bad motherboard, a bad hard drive, or software conflicts. She explained, again, that she had just replaced the motherboard and hard drive. "Must be software," the tech said. Exasperated now, my tech explained that she had just replaced the hard drive, so there was no software on the machine. He still insisted it was a software problem and refused to send memory. In fact, he suggested something that I will be writing to Dell about. He actually suggested that she install only one of the four memory modules, close the box, determine quickly if that module was okay, and then leave, telling me to continue installing Windows and call tech support if I had any more problems! He actually suggested to her that she LEAVE OUT 1.5 GB of my memory, memory I paid for, presumably without telling me what had been done.
Engadget: Dell Laptops Exploding...
Dell knew dozens of their laptops had sustained extensive heat damage at least two years before initiating any kind of recall. The source, who is claimed to be someone "close to the company," has said that Dell execs were provided with documents and photographs in 2003 and 2004 showing lappies described as "burned," "melted" and even "scorched."
Woe betide my Dell, (Renata's Blog)
Some quotes:
Tech: When you go around the web -- yes? On your browser program. You can run into bad programs called viruses. And these viruses can cause all the problems you are talking about.
Me: I know what a virus is. I don't have a virus.
Tech: But viruses cause all your problems. You have a virus -- yes?
Me: I do not have a virus. I have a hardware firewall on the router. I have a software firewall on the computer. I have up to date commercial virus protection that updates its definitions on the fly and I have scheduled full system virus scans that run every night at 3 AM. I do not have a virus.
Tech: Well, you know, too much security can cause problems too.
...
The first tech was adamant that the problem was not related to memory, and that there were only three causes for bluescreens: a bad motherboard, a bad hard drive, or software conflicts. She explained, again, that she had just replaced the motherboard and hard drive. "Must be software," the tech said. Exasperated now, my tech explained that she had just replaced the hard drive, so there was no software on the machine. He still insisted it was a software problem and refused to send memory. In fact, he suggested something that I will be writing to Dell about. He actually suggested that she install only one of the four memory modules, close the box, determine quickly if that module was okay, and then leave, telling me to continue installing Windows and call tech support if I had any more problems! He actually suggested to her that she LEAVE OUT 1.5 GB of my memory, memory I paid for, presumably without telling me what had been done.
Engadget: Dell Laptops Exploding...
Dell knew dozens of their laptops had sustained extensive heat damage at least two years before initiating any kind of recall. The source, who is claimed to be someone "close to the company," has said that Dell execs were provided with documents and photographs in 2003 and 2004 showing lappies described as "burned," "melted" and even "scorched."
Labels: Technical
Posted by FofR
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